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Privacy policy

Privacy notice

PRIVACY NOTICE – Last updated: 5 October 2026

  1. Who We Are

EVOLT Charging Limited (“EVOLT“, “we“, “us” or “our“) is committed to protecting your privacy and handling your personal data transparently and securely.

For the purposes of the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, the Controller of the personal data described in this Privacy Notice is:

EVOLT Charging Limited

Company No. 17274427

Registered office address: Spaces The Maylands Building, Maylands Avenue, Hemel Hempstead, Hertfordshire, United Kingdom, HP2 7TG

  1. Scope of this Privacy Notice

This Privacy Notice explains how we collect, use, store and disclose personal data relating to: visitors to our website; prospective customers; customers; suppliers; business partners; and individuals who contact us regarding our products or services.

  1. Personal Data We Collect

Depending on how you interact with us, we may collect: Contact Information (name; email address; telephone number; postal address); Business Information (company name; job title; business contact details); Transaction Information (details relating to purchases, orders and payments).  Technical Information (IP address; browser type and version; device information; website usage information; cookie information); Communications Information (enquiries submitted through our website; email correspondence; customer support communications);

  1. How We Collect Personal Data

We collect personal data: directly from you when you contact us; when you complete forms on our website; during the course of our business relationship with you; when you purchase products or services from us; through cookies and similar technologies used on our website.

  1. How We Use Personal Data

We use personal data for the following purposes:

  • Responding to Enquiries: To respond to requests made through our website, by email or by telephone – Legal basis: Legitimate interests and, where applicable, taking steps prior to entering into a contract.
  • Providing Products and Services: To administer customer accounts, process orders and provide our products and services – Legal basis: Performance of a contract.
  • Managing Business Relationships: To manage relationships with customers, suppliers and business partners – Legal basis: Performance of a contract and legitimate interests.
  • Legal and Regulatory Compliance: To comply with legal, regulatory, accounting and tax obligations – Legal basis: Compliance with a legal obligation.
  • Website Security and Operation: To maintain the security, integrity and functionality of our website and systems – Legal basis: Legitimate interests.
  • Marketing: Where permitted by law, we may send information about our products and services. You may opt out of marketing communications at any time using the unsubscribe link included in communications or by contacting us – Legal basis: Consent where required by law, or legitimate interests where permitted.
  1. Website Usage Information

When you visit our website, certain technical information may be collected automatically, including IP address; browser type; operating system; pages visited; date and time of access; referring website. We use this information to ensure website functionality; maintain security; diagnose technical issues; and improve the performance of our website.

  1. Cookies and Analytics

Cookies

Our website uses cookies and similar technologies to ensure the website operates effectively and to improve user experience. Cookies may be categorised as:

Strictly Necessary Cookies – These cookies are required for the operation and security of our website and cannot be switched off.

Analytics Cookies – These cookies help us understand how visitors use our website and identify opportunities to improve performance and functionality. Analytics cookies are only used where you have provided your consent through our cookie consent mechanism. You may manage your cookie preferences at any time through our cookie settings tool.

Google Analytics

We use Google Analytics 4 (“GA4”), a web analytics service provided by Google Ireland Limited.

Google Analytics helps us understand how visitors use our website by collecting information such as:

  • pages visited;
  • time spent on pages;
  • interactions with content;
  • browser and device information;
  • approximate geographic location derived from IP address; and
  • referring websites.

We use this information to analyse website usage, improve our services and enhance user experience.

Google Analytics is only activated where you have consented to analytics cookies.

Legal basis: Consent under Article 6(1)(a) UK GDPR. You can withdraw your consent at any time through the cookie settings available on our website.

International Transfers

Information collected through Google Analytics may be transferred to and processed on servers located outside the United Kingdom.

Where such transfers occur, appropriate safeguards will be implemented in accordance with applicable data protection laws.

For further information, please see:

  • https://policies.google.com/privacy
  • https://support.google.com/analytics
  1. Payment

Processing Payments made through our services may be processed by third-party payment providers, including Stripe. Where payment information is processed by a payment provider, that provider acts in accordance with its own privacy notice and security requirements. For more information, please see Stripe’s Privacy Policy: https://stripe.com/privacy

  1. Sharing Personal Data

We do not sell your personal data. We may share personal data with payment service providers; IT and hosting providers; software and support providers; professional advisers; regulators, law enforcement and debt recovery agencies and public authorities where required by law. We require service providers acting on our behalf to protect personal data and only process it in accordance with our instructions.

  1. International Transfers

Where it is necessary to transfer personal data outside the United Kingdom, we will ensure appropriate safeguards are in place as required by applicable data protection laws. These safeguards may include adequacy regulations; approved contractual safeguards; or another lawful transfer mechanism permitted under applicable law.

  1. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting or reporting requirements. In particular: enquiries submitted through our website are generally retained for up to 90 days following closure of the enquiry; customer and supplier records are retained for the duration of the business relationship and for any applicable legal retention period thereafter; payment and accounting records are retained in accordance with applicable legal requirements.

  1. Your Rights

Subject to applicable law, you have the right to: request access to your personal data; request correction of inaccurate personal data; request deletion of your personal data; request restriction of processing; object to processing based on legitimate interests; withdraw consent where processing is based on consent; receive your personal data in a structured, commonly used and machine-readable format in certain circumstances; lodge a complaint with the Information Commissioner’s Office.

  1. How to Contact Us

If you have any questions about this privacy notice or how we handle your personal data, or if you wish to exercise your rights, please contact us at privacy@evoltcharging.co.uk

You can also contact our Data Protection Officer directly using the contact information below, if preferred:

FIRST PRIVACY GmbH
Konsul-Smidt-Str. 88
28217 Bremen
Germany
office@first-privacy.com

www.first-privacy.com

  1. Complaints

If you are unhappy with how we process your personal data, you may lodge a complaint with the UK Information Commissioner’s Office: Information Commissioner’s Office (ICO) Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Website: https://www.ico.org.uk

  1. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in legal, technical or business developments. The latest version will always be available on our website.